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NAPA

PRIVACY POLICY

This privacy policy sets out how Albany Light Truck & Car Repair uses and protects any information that you give Albany Light Truck & Car Repair when you use this website. Albany Light Truck & Car Repair is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Albany Light Truck & Car Repair may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 10/29/2008. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • ASE (Automotive Service Excellence)
  • Jasper
  • NAPA
  • Amsoil
  • Draw-Tite Hitches
  • GENERAC
  • Interstate Batteries
  • Mopar
  • Motorcraft
  • Snow Dogg Plows
  • Cooper Tires
  • Ford diesel
  • Car Care Aware

Testimonials

  • Well informed of all repairs needed and estimated costs. Always very friendly and courteous over the phone and over the counter upon pick up or delivery. Quality of work is excellent!
    -Sally D.

  • I liked that you got me in and out. you guys are truly a blessing to so many people. MOSTLY YOU ARE HONEST
    -David B.

  • All of the employees of Albany Light Truck are very kind and helpful. I feel like my best interest is theirs as well. As far as improved...I would like to see a special sitting room for myself and my family, with possible day care and after school care as an option.
    -William C.

  • The team at Albany Light Truck truly follows the age-old model of customer first. They continue to earn my trust.
    -Ken C.

  • I am thankful for someone I can trust.
    -Dan H.

  • Prompt and courteous service!
    -Greg B.

  • Excellent work place I can trust with my truck. Thank you!
    -David W.

  • Efficient and honest!
    -John C.

  • Vinny is very customer-service oriented. This is my first visit but I will be back and tell my friend of speedy service and caring staff.
    -Bobbie E.

  • Courteous
    -Joyce W.

  • Your kindness and honest, being very helpful by explaining your work very well. Help customers understand.
    -Julie P.

  • You do everything!
    -Stuart M.

  • I always appreciate the courteous service provided.
    -Joanna P.

  • The employees are always polite and friendly
    -Michael K

  • Professionalism and trustworthiness are attributes that are very hard to find these days. when you do you stick with them....would not go anywhere else
    -Donald K

  • Very professional atmosphere
    -Eddie S

  • Staff is very friendly and helpful
    -Christine I

  • Honest and friendly service. Always willing to go the extra mile.
    -J.C.

  • Like everything!
    -Timothy C

  • Service people, Never once had to return because of the same problem
    -Ann D

  • Honest, Close to work
    -Christopher S

  • Honest assessments of repairs needed, friendly atmosphere, professional workmanship
    -Paul K

  • I have been coming to Albany Lite Truck for years and they have always been honest and get me in and out. I think they also take the time to explain what is going on to their customers and they don't push repairs that are not neccesary
    -Thomas C

  • The guys at Albany Light Truck are always so helpful and thorough. I trust them with our family vehicles
    -Kenneth C

  • Constant communication and explanation of work and services. Excellent customer service.
    -Tim K.

  • Easy access.
    -Paul C.

  • Honest. I feel like I can trust you.
    -Mary G.

  • Convenient location, Professional, Friendly, Trustworthy.
    -Robert B.

  • Service is great.
    -Elaine K.

  • The staff always take the time to discuss problems with the customer.
    -Minnie C.

  • Feel like I am a very important customer wouldn't change a thing.
    -Amanda P.

  • Convenient. Good people.
    -Tim E.

  • The staff is always kind, courteous, and honest. Even when I'm sitting in the waiting area and hear them being normal humans with other, they are just genuinely good people. The guys (and apparently gal now) you have working the desk make me feel at ease in a place where I'm at their mercy - going to the mechanic isn't daunting there. And though I know nothing about cars, I trust your mechanics implicitly. It doesn't feel like a business, it is more like I'm paying a friend to look at my car for me.
    -Rich W.

  • Fast, quality service.
    -David S.

  • I like being able to discuss my car with Vinnie and Brian, because they are honest and know so much. I feel so comfortable leaving my car with you because I get the best service for it that I have ever had. I honestly don't think there is anything with car repairs that could be improved. Great service!!!!
    -Larry R.

  • I like that you stay open later now. I can finish my work day and still get my car serviced. I appreciate all the times you have given me rides to work. I like that Vinny or Brain will call and let me know what needs to be fixed, give me a estimated estimate. I like that you fix the problem the first time and I don't have to come back over and over again. I like that I can trust my car to your service techs.
    -Rita P.

  • Friendly, efficient service. Everything thoroughly explained.
    -Dan R.

  • Very opened communication with knowledgeable folks who provided me with options of solutions and not just a list of problems. Took their time to have my best interest in mind and keep me informed of any concerns they found. only thing I would of liked improved would of been more advertising it took me having a clutch issue to find such a good shop, wish I found/heard of you all sooner.
    -Tim K.