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Call us for all your car needs! 518-437-0304

NAPA

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

ASSOCIATIONS

  • AAA Approved Auto Repair
  • ASE (Automotive Service Excellence)
  • Jasper
  • NAPA
  • Amsoil
  • Draw-Tite Hitches
  • GENERAC
  • Interstate Batteries
  • Mopar
  • Motorcraft
  • Snow Dogg Plows
  • Cooper Tires
  • Ford diesel
  • Car Care Aware

Testimonials

  • Well informed of all repairs needed and estimated costs. Always very friendly and courteous over the phone and over the counter upon pick up or delivery. Quality of work is excellent!
    -Sally D.

  • I liked that you got me in and out. you guys are truly a blessing to so many people. MOSTLY YOU ARE HONEST
    -David B.

  • All of the employees of Albany Light Truck are very kind and helpful. I feel like my best interest is theirs as well. As far as improved...I would like to see a special sitting room for myself and my family, with possible day care and after school care as an option.
    -William C.

  • The team at Albany Light Truck truly follows the age-old model of customer first. They continue to earn my trust.
    -Ken C.

  • I am thankful for someone I can trust.
    -Dan H.

  • Prompt and courteous service!
    -Greg B.

  • Excellent work place I can trust with my truck. Thank you!
    -David W.

  • Efficient and honest!
    -John C.

  • Vinny is very customer-service oriented. This is my first visit but I will be back and tell my friend of speedy service and caring staff.
    -Bobbie E.

  • Courteous
    -Joyce W.

  • Your kindness and honest, being very helpful by explaining your work very well. Help customers understand.
    -Julie P.

  • You do everything!
    -Stuart M.

  • I always appreciate the courteous service provided.
    -Joanna P.

  • The employees are always polite and friendly
    -Michael K

  • Professionalism and trustworthiness are attributes that are very hard to find these days. when you do you stick with them....would not go anywhere else
    -Donald K

  • Very professional atmosphere
    -Eddie S

  • Staff is very friendly and helpful
    -Christine I

  • Honest and friendly service. Always willing to go the extra mile.
    -J.C.

  • Like everything!
    -Timothy C

  • Service people, Never once had to return because of the same problem
    -Ann D

  • Honest, Close to work
    -Christopher S

  • Honest assessments of repairs needed, friendly atmosphere, professional workmanship
    -Paul K

  • I have been coming to Albany Lite Truck for years and they have always been honest and get me in and out. I think they also take the time to explain what is going on to their customers and they don't push repairs that are not neccesary
    -Thomas C

  • The guys at Albany Light Truck are always so helpful and thorough. I trust them with our family vehicles
    -Kenneth C

  • Constant communication and explanation of work and services. Excellent customer service.
    -Tim K.

  • Easy access.
    -Paul C.

  • Honest. I feel like I can trust you.
    -Mary G.

  • Convenient location, Professional, Friendly, Trustworthy.
    -Robert B.

  • Service is great.
    -Elaine K.

  • The staff always take the time to discuss problems with the customer.
    -Minnie C.

  • Feel like I am a very important customer wouldn't change a thing.
    -Amanda P.

  • Convenient. Good people.
    -Tim E.

  • The staff is always kind, courteous, and honest. Even when I'm sitting in the waiting area and hear them being normal humans with other, they are just genuinely good people. The guys (and apparently gal now) you have working the desk make me feel at ease in a place where I'm at their mercy - going to the mechanic isn't daunting there. And though I know nothing about cars, I trust your mechanics implicitly. It doesn't feel like a business, it is more like I'm paying a friend to look at my car for me.
    -Rich W.

  • Fast, quality service.
    -David S.

  • I like being able to discuss my car with Vinnie and Brian, because they are honest and know so much. I feel so comfortable leaving my car with you because I get the best service for it that I have ever had. I honestly don't think there is anything with car repairs that could be improved. Great service!!!!
    -Larry R.

  • I like that you stay open later now. I can finish my work day and still get my car serviced. I appreciate all the times you have given me rides to work. I like that Vinny or Brain will call and let me know what needs to be fixed, give me a estimated estimate. I like that you fix the problem the first time and I don't have to come back over and over again. I like that I can trust my car to your service techs.
    -Rita P.

  • Friendly, efficient service. Everything thoroughly explained.
    -Dan R.

  • Very opened communication with knowledgeable folks who provided me with options of solutions and not just a list of problems. Took their time to have my best interest in mind and keep me informed of any concerns they found. only thing I would of liked improved would of been more advertising it took me having a clutch issue to find such a good shop, wish I found/heard of you all sooner.
    -Tim K.